The Grand Hotel – Nuwara Eliya, Sri Lanka

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I have to say, this was my least favourite hotel in Sri Lanka – no horrific experience but it just needs a total makeover. I can appreciate heritage hotels but they should never be shabby or dirty. On top of that, the staff tried to be friendly but definitely not efficient – I suspect some professional training might help. The Grand has a beautiful shell but it would be wonderful to see her given some TLC.
Stayed June 2014.